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Policy

  1. General Warranty Terms

    Warranty coverage is limited to manufacturing defects and hardware malfunctions within the specified warranty period. Warranty services are provided directly by the manufacturer, supplier, or distributor. Dynamic Computer acts as an intermediary and is not liable for defects arising after the product is sold in working condition. A valid original invoice and warranty card (if applicable) must be presented for all warranty claims. Claims submitted without proper documentation will be rejected.

  2. Warranty Exclusions

    The warranty does not cover: Physical damage due to accidents, drops, liquid exposure, or environmental factors (e.g., rust, burns). Tampering, unauthorized repairs, or modifications (e.g., broken warranty seals, altered serial numbers). Software-related issues, including operating system errors or virus infections. Consumables such as power adapters, cables, printer cartridges, and additional accessories. Dead pixels, screen burn-in, or minor display imperfections (unless exceeding the manufacturer's defect threshold).

  3. Warranty Claim Process

    Inspection Required Before Leaving Store: Customers must verify product functionality before leaving the store. Any defects discovered later will be processed as a standard warranty claim. Submission & Approval: Approved claims may result in repair, replacement, or credit at the manufacturer’s discretion. Processing time: 3–6 weeks (subject to manufacturer policies). Discontinued Products: If a product is no longer available, the manufacturer may offer an upgrade option (with additional cost) or a partial refund. Limited & International Warranty: Some products include a 1-year free warranty with optional extended service plans. International warranty claims must be registered directly with the manufacturer.

  4. Warranty Service Hours

    Monday to Friday: 1:30 PM – 10:30 PM Contact Support : +92 3102333204 Email Us : [email protected]

  5. Return & Refund Policy

    At Dynamic Computer, we ensure a hassle-free return process for eligible products. Please review the following conditions before initiating a return. 1. Eligibility for Returns Returns are accepted within 3 days of purchase. The product must be unopened, unused, and in original packaging with all seals intact. 2. Non-Returnable Items Opened or used products (considered sold upon unboxing). Special orders, backordered items, and clearance products (final sale). 3. Return Process Contact Support: +92 3102333204 Email : [email protected] within 3 days of purchase with your order number and proof of purchase.

  6. Approval & Shipping

    If approved, you will receive return instructions. Customer covers return shipping costs. Refund Issuance : Refunds are processed to the original payment method after inspection. Shipping fees are non-refundable.